Last year the New York Times published an article describing Amazon as having a “bruising workplace,” a performance-based environment that often brings employees to tears. It seems that Amazon is changing its ways a bit. It recently announced that it was adjusting the way it evaluates employees. A spokesperson for Amazon described the change as follows:
We’re launching a new annual review process next year that is radically simplified and focuses on our employees’ strengths, not the absence of weaknesses. We will continue to iterate and build on the program based on what we learn from our employees.
My take: Great move. There’s a growing body of research showing that people perform better when they receive positive feedback. In my post Positive Psychology Meets Customer Experience, I mention an approach called “appreciative inquiry,” which is a technique for motivating employees that focuses on their strengths.
To highlight the impact of this phenomenon, I analyzed our data on more than 5,000 U.S. employees. As you can see below, when bosses give more positive feedback, employees are more likely to recommend the company’s products and services, to do something good for the company that is unexpected, and make improvement recommendations.
The bottom line: Positivity is a strong human motivator.
This blog post was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.