A global, free community for XM professionals who want to learn about XM, connect with their peers, and advance both their careers and the XM profession at large.

Where XM Leaders Connect

XM Institute Upcoming Events

XM PROS VIRTUAL MEETUP

7PM ET // 11AM AEST

Propelling XM in the Year of Agility feat. Matthew Gardner (7pm ET/11am AEST)

Jan 19
XM PROS VIRTUAL MEETUP

11AM ET // 5PM CET

Propelling XM in the Year of Agility feat. Matthew Gardner (11am ET/5pm CET)

Jan 20
XM PROS ONLINE FORUM

Expert Q&A with Greg Chase (Week of Jan 24th)

Jan 28
XM PROS ONLINE FORUM

Topic of the Month: Propelling XM In the Year Of Agility

Jan 31

XM Pros Member Spotlight

Denise Foxall, Program Manager, Voice of Customer

Denise Foxall

PROGRAM MANAGER, VOICE OF CUSTOMER //

BC HYDRO

Denise recently designed a series of CX sessions for an internal team who had received a number of complaints from customers over the last year. These sessions included an overview of VoC issues and metrics, a refresher on the utility’s customer experience principles, and a session where the team broke into smaller groups to workshop the top three complaints using the design thinking methodology.

Eleacia Fredette, VP of Customer Experience

Eleacia Fredette

VP OF CUSTOMER EXPERIENCE //

CULTURAL CARE AU PAIR

To provide a model for how to treat customers, Eleacia and her team use trust as the foundation of their relationships inside the company. She recently created a workshop focused on high trust behaviors and how teammates can position themselves as the most trusted agency, both internally for one another and externally for their customers.

Beth Martin, Usability/UX Lead

Beth Martin

USABILITY/UX LEAD //

THE FEDERAL AVIATION ADMINISTRATION (FAA)

Beth is inspired by innovation and enjoys connecting her work to bigger ideas with a broader impact, which is what initially drove her to seek public service. She’s particularly proud of the connections she’s made, facilitated, and sustained during COVID. For example, she's involved with a cross-government user experience community of practice, which just piloted a mentoring program.

Topic of the Month
TOPIC OF THE MONTH

Propelling XM in the Year of Agility

As the new year begins, the only thing certain about 2022 is that it will be unpredictable. Organizations need to understand that change will come, and the need for agility will be of the utmost importance. In this brief presentation Bruce Temkin, Head of Qualtrics XM Institute, discusses what he expects to see in 2022 and how agility will play a key role in both organizational and XM success.

Watch Presentation

Participate in the XM Pros community

XM Pros Online

A private discussion forum for XM professionals to connect with each other while sharing and co-creating best practices.

Topic of the Month

A monthly topic introduced during a brief presentation and continued with a facilitated discussion in the XM Pros online forum throughout the month.

Peer-to-Peer Networking

Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.

Virtual Meet-Ups

Monthly online networking sessions for XM professionals to convene and discuss various topics, including exclusive content from the XM Institute.

Expert Q&A Sessions

Open Q&A sessions with Qualtrics experts in the XM Pros online forum.

Local Chapters

Gatherings with other XM professionals in your region designed to help expand your local network and provide exclusive access to Qualtrics content.

Pro-to-Pro

A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals (offered quarterly).

XM Learning Labs

A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty (offered quarterly).

XM Pros by the Qualtrics XM Institute

Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.

JOIN HERE